Access Zendesk data anywhere & custom report.
Allow your whole team to make better decisions based on the health of your customer relationship with insight to Zendesk data. Popdock allows you to connect to Zendesk data – users, tickets, comments and history, and then present that data in the location where your team works with Virtual Integration options.
Using both the Popdock web app and Virtual Integration, you can turn on options for your team to work with the data – sort, filter, search, export, and even offer actions to allow users to interact with your Zendesk data. Build favorite reports as lists or graphs to share as favorites with specific users, teams, and even embed in other applications where your team works.
Popdock uses the Zendesk API to retrieve data real-time from each of your support interactions. All the data can be accessed to create custom lists, which allow you to combine data (merge, summarize, compare, and join) from multiple tables and sources.
These are just a few of the default lists that come with the Zendesk connector:
Take any of these out of the box lists and build your own favorite reports to suit exactly how you work. Other areas of the Zendesk API can be set up to access more data out of Zendesk if desired using the REST API connector. Zendesk data may also be combined with other data sources using custom lists.
Allow users to take action on the Zendesk data that’s presented to them. The Zendesk connector includes a number of actions that can be made available via the set up:
Looking to do something else (another action not listed)? Take a look at options for Popdock’s custom actions. You are able to create your own actions, such as calling an API or running a process.
Details allow you to see more information related to the record, which can be related data (for example, seeing detailed lines on header records) or cross referencing data from other apps (for example, shipping status related to an order). Here are details that are available to see with the Zendesk Connector:
The Zendesk connector gives you access to your users, tickets, comments and history by connecting Popdock with your Zendesk API. Your first step is to configure the connector using either your token-based or basic authentication to your environment. Then, follow the next steps in the Popdock Connector help article to finish the connector setup.
With Popdock’s security options, you have complete control on who has access to your Zendesk data and how they can work with the data. Build reports as lists or graphs to share as favorites with specific users, teams and even embed in other applications where your team works.
Yes, you can connect to any field data in the Zendesk API from Organizations, Organization members, Users, Groups, Group Members, Tickets, Ticket collaborators, Skipped tickets, Ticket comments, Suspended Tickets, Ticket Audits, and Satisfaction ratings.
We believe all your business application users will love Popdock and become much more efficient at their job. Specifically, you’ll need to account for the number of named users that will access the Popdock Web App and the PopdockMobile App. Each Popdock user will be able to access both the Popdock web application and mobile app.