Popdock for Support
Less searching, more ticket closing.
Stop wasting time switching apps.
50% of support leaders say their team wastes time jumping between tools and platforms to solve customer issues.
Eliminate data silos with Popdock Virtual Integration.
Do more than just view the data.
Allow your support team to accomplish more.
Take action.
Allow your end users to do specific things - run a process, add a comment, update a status, trigger a workflow or drill down on data as they are accessing it.
Trigger a process.
Trigger a process, like send a customer satisfaction survey, based on a positive experience. Trigger a process to multiple, select and run a process, like send announcement.
Open a record
Actions are configurable to open a website and use parameters. Opening a specific customer record from an external app is an example.
Filter and search
Popdock provides a variety of ways to present data in your helpdesk app and turn on the options to easily work with your data. The intuitive interface lets you search and query data from external systems.
Learn how Popdock empowers users to self-service.
Cut out manual data entry.
Make updating data between systems super simple for your support agents.
Data quality is a challenge for every company and if you can cut down the time per case to update data (and ensure it’s accurate), everyone’s happier. Turn on actions that make it easy for your team to take action, populate data or run a process in just one click.
Combine data for custom support reports.
Bring data together from across tables in your helpdesk app and also with external system data to gain better insights to your support team's performance.
Popdock gives you plenty of user-friendly options to:
- Summarize, merge, join and compare data from different sources, multiple tables, and companies/organizations.
- Add custom calculations & translations.
- Easily work with the data by filtering, grouping/subgrouping (by location, agent, etc,), and graphs.
Embed support reports to
provide visibility across team.
Share support data with team members that you don't want logging into your support system.
Frequently Asked Questions
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Popdock widgets are like “embeddables” and allow you to present external data from anywhere in the app you work in. Options can be turned on, so you can further filter, view related details (like lines for a sales order or related shipping details for an order), search, add columns, and even take action (examples: open a record, run a process, or update information).
Essentially, they help you access related information really quickly without switching apps. Also, it’s worth a mention that IT teams like Popdock widgets because they’re fast to implement and provide the control needed.
That’s a great question. Popdock is actually always pulling data real-time from the source, so there’s no timed integration. It’s your latest data at the time you’re accessing it. For most companies, that’s a win and allows them to make decisions on current data.
The key to Popdock is getting your “base” lists set up, meaning the core data that you want to provide users and teams access to. That data can be used via the Popdock web app or via Popdock widgets, which is the component you can embed in other apps. We offer specific apps for helpdesk teams and options to embed data using Popdock widgets.
Given that the interface provides a ton of power for Popdock for end users, we recommend accessing the Popdock self-paced training and checking out the knowledge base. It’s pretty intuitive and covers an overview of the options for end users to get to their details.
Excellent question. Popdock allows a new way for support teams to quickly and efficiently access data from anywhere (that IT gives them access to). Instead of needing to contact IT, requesting data from another department or switching apps, support can easily access favorites from multiple apps, filter, group/subgroup, search and use a simple interface to get to details.
